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Accessibility

Where to start your journey

Terminals 

Both Lambton Quay (city centre) and Kelburn (top) are fully accessible for wheelchairs, mobility scooters, prams, and baby buggies. Due to limited parking at Lambton Quay, you may want to start up at Kelburn, which has Wilson Parking 35 metres from the terminal. There’s limited parking for disabled drivers by the Kelburn terminal – please ensure that your disabled parking permit is visible.

Intermediate Stations (request stops) 

Clifton, Talavera and Salamanca stations have access by ramps from nearby streets and pathways.
Clifton Station is approximately 90 metres from The Terrace.

To avoid the steep footbridge ramp over the track at Talavera, we recommend travelling on Car 2. The car’s number is shown on the front and back of the car, above the bumpers.

Getting there

By Car

The Lambton Quay Terminal is located at 280 Lambton Quay, at the end of Cable Car Lane. Parking nearby is limited, but you can view parking options in the area here.


The Kelburn Terminal is located at 1 Upland Road, Kelburn, and is next to the Cable Car Museum. It has Wilson Parking spaces available, 35 metres from the terminal.

 

By Public Transport (Metlink)

There are bus stops on Lambton Quay near the terminal, served by most services going to or from the Wellington Station Bus Interchange. Train services from the Greater Wellington region terminate at this interchange.
Find Metlink bus and train routes and accessibility information here.

Lambton Quay Terminal
Talavera Station
Kelburn Terminal

 Purchasing a TicketTickets

You can buy tickets at our Lambton Quay Terminal Ticket Office using Cash, Eftpos, or a credit card (Visa, Mastercard, UnionPay and Alipay). To avoid standing in a queue, you can buy tickets online before arrival. It’s fast, convenient and allows you to access the terminal directly using the QR code on the tickets you’ll receive via email. We recommend downloading the ticket/s from the email, before your arrive. If you’re not travelling through Lambton Quay, please pay the driver (cash only), or show your pre-purchased tickets.

Passengers with impairments

If you have any accessibility difficulties, please ask one of our knowledgeable and friendly staff for assistance. 

Hearing impairments

  • Ticket prices and information are available on our website and on information boards at the Lambton Quay Ticket Box. Buy tickets online here.
  • There is audio commentary played during the trip. You can read here the script as you travel on the cars.

Visual impairments

  • Cars depart both terminals on the hour and then every 10 minutes, more often during busy times. A warning bell rings about one minute before cars leave the terminals, and as they approach and leave intermediate stations. If you want to stop at one of these stations, please tell our Ticket Box and the driver, or if possible, press the red stop request button located on the post by either of the car’s two landings.
  • Lambton and Kelburn terminals have Tactile Ground Surface Indicators (TGSIs), but haven’t yet been installed at the Clifton, Talavera and Salamanca stations. We advise visually impaired passengers to avoid these stations if travelling alone and without assistance. 

Passengers with sensory sensitivity

If you have sensory sensitivities, please note:

Noise

  • During busy times, the car bells and passengers may create noise that is uncomfortable for some people. If you’re sensitive to loud and sudden noise, we suggest you avoid the front and back of the cars (by the driver’s cab) as this is where the car's bell sounds loudest. 

Visual Stimuli

  • Flashing light displays are present in two tunnels, but no lights in the tunnel connected to Lambton Quay Terminal. Consider using sunglasses or other eye protection if sensitive.
  • The track is not illuminated at night apart from tunnel light displays and station lights. Cars remain well-lit except when passing through tunnels with light displays.

Learn More

All dogs, including guide and service dogs, are welcome and take priority. Guide and service dogs are not required to stay in designated areas of the cars, and can stay with their owner, regardless of where they choose to sit.

There are no toilets at any of the stations. Accessible public toilets are available:

  • Near Lambton Quay Terminal, across the Lambton Quay pedestrian crossing, on Grey Street near the bike racks.
  • Outside the Kelburn Terminal, on the left-hand side, just past the bike stands.

If you’re travelling with a carer or support person, they may be eligible to travel with you for free with relevant identification. Please contact us by email (info@wellingtoncablecar.co.nz) or by phone (+64 4 471 2199) to arrange the complimentary companion/support person ticket.

The Cable Car can be crowded during peak times, usually during:

Google Maps shows real-time crowd information at the Cable Car under the ‘Popular Times’ section. See our map profile here.

In the rare event of an earthquake or power outage, the cars may stop when not at a station. Our staff are trained in car evacuation procedures, with emphasis on helping passengers with disabilities and impairments.