Snapper Update

Snapper Update
Snapper

Thank you for your loyal support, helping keep our little red cars in business during the ups and downs of the past couple of years. 

As a local, commuter or frequent rider on Wellington Cable Car, we wanted to let you know that from 1 October 2023, Snapper cards will no longer be available as a payment option on the Wellington Cable Car. 

We understand that this change may cause inconvenience, and for that, we sincerely apologise. We value your loyalty and strive to provide you with the best possible experience. Our decision regarding Snapper was not made lightly. 

However, the good news is that we have several other products which offer you even greater discounts on your regular commute. We expect that local users would already be taking advantage of the discounted fares offered with our 5, 10 or 25 multi-trip, student, or membership cards. If not, please check out pricing information below or ask our friendly staff at the ticket kiosk.

So, why is Snapper going? 
Snapper has provided payment options to the Wellington Cable Car for the past 10 years but the current solution is now “end of life” and the existing Snapper solution for the Wellington Cable Car is not compatible with a transition to the National Ticketing Solution (NTS). 

Faced with the choice of significant investment to upgrade our existing solution, or waiting to invest in the NTS, we have elected to pause until the NTS is available. This will ensure we can continue operating on the same self-funding, user-pays model – at no cost to the ratepayer – established over the past 121 years of operations.  

Do you have a multi-trip product loaded onto your Snapper card? 
Our Snapper equipment will be removed on 30 September 2023 so you can continue to use up your trips until that date. Any trips you haven’t used by 30 September can be transferred onto a Wellington Cable Car multi-trip card at the ticket kiosk. You’ll have until 31 December 2023 to transfer your trips over, but if you have the time, why not come and see us today and we’ll transfer the trips for you straight away! 

Do you hold a Cable Car Membership card? 
As a membership card holder this change will not affect you, however if you do decide to discontinue your membership at any time, we wanted to let you know that there are other regular-rider discounts available including our 5, 10 and 25 ‘multi-trip’ products which continue to offer a more affordable payment option than Snapper. 

New to the neighbourhood? 
Welcome! If you’re a new Cable Car user, you may not be aware of our regular-rider discounts eg: 

  • Multi-trip tickets (5, 10 or 25 trips) offer discounts of up to 60% on a standard fare (eg. On a 25-trip card you’ll pay just $2.56 per trip compared to $6 for a standard fare) 

  • Memberships offer unlimited trips for a 3-month period 

If you have any further questions or concerns, please feel free to contact us, info@wellingtoncablecar.co.nz

Alternative Fares
Snapper FAQ
Q: Why is Snapper being removed?

The current solution is now “end of life” and the existing Snapper solution for the Wellington Cable Car is not compatible with a transition to the NTS (“National Ticketing System”). Faced with the choice of significant investment to upgrade our existing solution or waiting to invest in the NTS, Wellington Cable Car have elected to pause until the NTS is available.

Q: How long has WCCL had Snapper?

A: Snapper was introduced as a service for customers in 2014. 

Q: When will Snapper be removed?

A: The last day that Snapper cards can be used on the Cable Car is 30 September 2023. The equipment will be removed from site that evening.

Q: Does that mean I now have to pay full price? 

A: There are several options which save the user between 35-70% off the general admission fare including multi-trip and membership products. All of these options are also a lower per-trip price than the current Snapper fare.

Q: What happens to the trips I have loaded on my Snapper card? 

A: These can either be used up (by 30 September 2023), or the trips can be transferred to a Cable Car multi-trip card.  There will be no charge for this. You’ll have until 31 December 2023 to transfer your trips over

Q: Is my SuperGold Card still accepted?

A: There is no change for SuperGold Card users.

You can use your NZ SuperGold Card for off-peak travel between the following hours:   

  • Mon – Fri, 9am – 3pm & after 6.30pm 
  • All day on weekends & public holidays 
Q: Do under-fives still travel for free?

A: Yes. There is no charge for children under-5 years’ old?

Q: What is the price advantage offered by a multi-trip card?

A: A multi-trip card is a card registered to a single-user offering 5, 10 and 25 trips at a reduced fare with different price points for an adult, student or child. Savings vary between 35-60% off standard rates (from $2.56 to $3.60 per trip).  

Q: What is a Cable Car Membership?

A: A Cable Car Membership is a card registered to a single-user offering unlimited travel for 3 months. If using 3 times per week (return) the saving is 70% off the general admission fare. Those who use it more than 3 times per week would see even higher savings.  

  • Adult: $130 
  • Student: $84 
  • Child (5-15): $66 
Q: Why doesn’t the Cable Car offer subsidised pricing like buses/free kids travel/ half price for under 25s etc?

A: The Cable Car is not part of the ‘Public Transport Operating Model’ therefore we can’t offer those prices, but we do offer some great discounts with our multi-trip and membership products.